Senior Life Matters

Question: I know the end of enrollment is December 7th, and that is Saturday this year. But can I make a change that late? What do I do if I missed that?

Question: I know the end of enrollment is December 7th, and that is Saturday this year. But can I make a change that late? What do I do if I missed that?

Answer: The media coverage for the Annual Open Enrollment Period (AEP) of October 15th to December 7th is intensive. It is hard to imagine missing all the ads in the newspaper, magazines and TV. Not even mentioning the mail that you get from the companies, wanting you to take their product over the others available.  I know that some of you have not done anything yet. I know that because the Senior Life Matters phones are still ringing.

You have until midnight 12-7-19 to make your insurance change!

If you have already made a choice and now have changed your mind, you can do a NEW enrollment. The last enrollment you do before 12-7-19 is the plan enrollment that you will have. I don’t recommend waiting until the last day, but sometimes our situations mandate that you can’t help waiting until the last day.

Even if you do your enrollment choice at the last minute, you should still get your information prior to 1-1-2020. If you need to fill a prescription in January before you get your ID card, you can call the company you chose and see if they have you on file yet. If you call your new 2020 company and they give you your ID #’s, you can take this information to your pharmacist and he/she can fill your prescriptions using your new plan.

If they don’t have you in the system yet, you may need to fill the prescription anyway, pay full price and then file a claim with the company to get back any money you are due.

If it gets to be close to the end of December and you haven’t heard from the company you chose, please call them. That will give you and the company enough time to figure out the problem, in order to get you enrolled and processed by 1-1-2020.

The new website also can help with this. Within ten days of enrolling in your plan that information will show up on the website and in most situations you can print temporary insurance information to use until you get the official information. I have used that many times already since the new website launched on 10-1-19.

Remember that most people complete their enrollment through the Center for Medicare & Medicaid Services (CMS). These people use the website or the 1-800-medicare phone number to facilitate their enrollment. This means that Medicare is collecting the enrollment, but sending it on to the insurance company to process. This communication takes time. Yes, computers are fast, but there are many thousands of Medicare recipients making these changes right now.

Medicare also communicates the disenrollment to your 2019 insurance plan. You will continue to get information from your old company for a number of months, because they will continue to cover you for the month of December. You usually do NOT need to contact your old plan and dis-enroll. In fact you shouldn’t contact most plans to dis-enroll, Medicare does that for you. There are some exceptions to that rule. Two exceptions to that rule are if you have a PFFS plan, or a Medicare Supplement Plan (Medigap). These plans are NOT tied to your Prescription Drug plan. If you have one of these plans and wish to change your coverage you must write a letter to cancel those types of insurance, in addition to joining a new plan.

If you have changed plans, do NOT to use your old (2019) insurance cards after January 1, 2020. If you do this, the old company will then come back to your pharmacy for the money it paid on your behalf. Then your pharmacists will have to contact you to get your new information and re-bill the correct plan. This makes extra work for the pharmacists (who have enough work already!). This also really confuses the insurance companies about your actual intentions. Did you mean to switch plans for the New Year? Switch out your old insurance cards with the new insurance cards so they aren’t in your wallet to use by mistake.

As with any change we need to make, I don’t recommend procrastinating until the last moment. You may also have special enrollment periods open to you to make a switch later on in 2019 & 2020. There are Special Enrollment Periods (SEP) available to us throughout the year, but be sure your choice is the best you can make with the information you have available to you.

A SEP that we can commonly use once each year is if ‘you are enrolled in EPIC’. EPIC is the New York State Pharmacy Assistance Product that gives you extra coverage for your Prescription Drugs. This SEP can be used later in December or anytime during 2020. I will be writing another article soon on Special Enrollment Periods.

Happy Insurance Season to all and to all Good Health!

To contact Janell Sluga, GCMC with questions or concerns, call 716-720-9797 or e-mail at